Look refreshed and great for your age

Terms & Conditions

The practice of medicine and surgery is not an exact science and therefore no guarantee can be given as to the precise results of any cosmetic treatment undertaken. Every effort is made to ensure you have the best possible outcome, but as with all medical procedures, there can be a spectrum of results from excellent/better than predicted through to good/as predict, down to sub-optimal/complication-free but less effective than predicted. Most treatments aim for improvement . Below is intended to be an indication and not an exhaustive list.

PLEASE DO NO BRING CHILDREN TO THE CLINIC, it is not a suitable environment .
It is not possible to treat you with an unaccompanied child in the waiting room and under no circumstances will anyone under 18 be allowed into the clinic setting.

Clinical variables

Please note that your expectations and the predicted realistic outcome may be different.

All results vary from person to person and depend on several factors, some of which cannot always be predicted. We will use what is considered best practice and up-to-date techniques to help achieve a good outcome, but please note there can be no guarantees as to the final outcome.

  1. Sculptra®. A volumising agent that can give excellent results and works well in the majority of people. The chemical stimulates collagen formation to achieve natural looking volume. This collagen production may be highly variable between patients and although some general rules may apply; older patients, smokers, those with excessive sun-damage are likely to respond less well, however it can happen younger patients with seemingly well-nourished skin. At consultation you will be given an estimate of the number of vials of Sculptra® required to complete your course. Only when your course is completed can the final result be judged.
  2. Minimally Invasive Threadlifts eg using PDO Coggs in “The Vogue V Lift”. These threads are about  creating lift but its important to be realistic about expectations- this is not a surgical procedure and o redundant skin is removed. the technique evolved by Dr Brookes is highly effective but depends on your starting degree of laxity and skin density. Dr Brookes will try to describe to you are realistic result of what can be achieved on an individual level
  3. Dermal fillers. Although you will be told in advance the predicted volume number of syringes to be used, at the time it may be decided that a further syringe may be needed and this will be discussed at the time of treatment. The duration of fillers given is an average and some people absorb fillers more quickly.
  4. PLASMA IQ Used to tighten resurface skin in the delicate eye area or for scars . Between 1- 3 treatments may be needed for the eye area. Only an estimate can be given. Certain skin types pigment easily eg Mediterranean, Asian and middle eastern and may not be suitable because of the risk of induced hyperpigmentation. Results  can vary on out come as we depend on collagen synthesis and this is not always a definable or predictable
  5. Packages. Many patients wish to embark on a course of blended treatments that may take place over many months. You will have your package set out in writing formally, with the costs, what is included and a final price. You will be offered a discount according to the list of treatments in the package and will have to pay the package fully in advance to receive the discount. In the very unlikely event of you terminating your treatment you may forfeit the outstanding sum.

Refund Policy

It is not the policy of the clinic to make a refund based on the predicted outcome not being achieved. You will only be put forward for treatment if it is assessed there is a good chance that your predicted outcome can be achieved. You may be offered further treatment at a reduced price but only if it is CLINICALLY safe to do so and if improvement is realistic . We always aim to work with you to try and fulfil the predicted outcome

Consent and Confidentiality

You are required to give written consent to a treatment. You may withdraw that consent at any point or terminate your treatment verbally. We will not discuss your treatment with any third party. We will seek your permission to write to your GP for all surgical treatments (Vaser, Macrolane, minor ops) and would strongly advise you to allow us to, as it is your best interest your GP is aware.


Although rare, some procedures have well documented complications which will be brought to your attention. You specifically may have higher risk factors. We will, of course, treat these to the best of our abilities and knowledge as most complications are managed conservatively. Most of the time we will treat you without further cost and not charge for clinic reviews. In the very unlikely event of a complication being more serious and you needing further treatment outside of our expertise, arrangements will be made for you to be treated in the NHS or if you wish, privately at your own cost. Please note it is possible that any private medical insurance may not cover complications arising from cosmetic work. You may have to travel to a clinic on a given day to see Dr Brookes if it is urgent.

CHARGES on Booking ,Cancellations , Reviews, Further consults
A BOOKING FEE is taken by the Booking office of £10 in advance of your attendance.This is no refundable.
A CONSULT charge of £50 is taken on the day AFTER you have your in – person consult with Dr Brookes. Most consultations are at least 30 minutes or upto 60 minutes.

The CONSULT FEE is refundable again most injectables such as toxin treatment and dermal fillers. HOWEVER ,it is not refundable against threads , Plasma IQ , laser or EDS but remain refundable if you go on to have an injectable.
All REVIEWS of any procedure are free of charge- as is the INITIAL top up of toxin.
FURTHER consults to discuss a new direction of treatment is £35 for 30 minutes and is refundable as above

DEPOSITS Once you have booked certain procedures such as Sculptra, you may be required to make a deposit. If you then cancel your procedure, you may forfeit this deposit. If the reason is unforeseen ,of course ,we will help by re- booking the procedure in the next 6 months. You MAY loose part of the deposit if it is made for us to purchase products for you.

Cancellations of appointments for consultation

Appointments are at your request and made in good faith that you will attend . We charge a modest a booking fee for the first appointment of £10.( since Sept 2012).This is not refundable. We fully appreciate on occasions things come up and you cannot attend. We would request as a matter of courtesy you inform us ASAP if you cannot attend. A call to the booking office  on 01483 455052 or email to info@viridianmedical.co.uk is sufficient.

If you fail to attend or cancel within 24 hours we may  send a bill for the consultation fee of £50 or at least ask you to pay this in advance of a further booking.

If you do not attend with short notice or NO notice, we may decline to offer you a further appointment unless there are mitigating circumstances . Or we may request for you to pay for the treatment in advance.

Obligation to  treatment

Even if you wish to have particular treatment, if Dr Brookes does not believe that treatment will enhance your appearance or it is not in your interest, she will decline to treat you.


In the unlikely event of this occurring. Please feel free to discuss and concerns or issues you may have. Please ask for this policy.


Viridian Medical
Modern & Discrete
Coppins Cosmetic Clinic
The Horsleys
Near Guildford
Ample off Road Parking

Tel: +44 (0) 1483 455052
Email: info@viridianmedical.co.uk

* Disclaimer - Treatment results will vary from person to person.

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Expertise and Experience in minimally invasive rejuvenation for face and body